And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Tony Xu: Oh actually I dont have one. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. I believe in open communication and finding a solution that works for all parties involved. For DoorDash, going public is a necessity.. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. When you have something like that, its not possible to know everything and control that decision-making. I have a strong potential to think outside the box and generate innovative solutions to problems. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Jenna: And what other industries or verticals? Its always been about how do we grow and empower local economies? And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. And whether thats up variance or down variance, you should be prepared. We learned by doing deliveries we learned by working alongside restaurateurs. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? And then the second thing is just that you learn by doing. And, youre undoubtedly going to get your doubters along the way. Mr. Xus peers describe him as competitive and determined. The first question is, what is your favorite class at the GSB? But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Competitors who cant keep up with its aggressive growth. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. This interview was conducted by me, Joy Huang of the MBA class of 2021. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. I would also plan the delivery route in advance to avoid any delays. Deciding on the features for the company's products. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. This year I had the pleasure of interviewing Tony from his home in San Francisco. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. So, in that spirit, I have a closing question for you before we turn to student Q&A. This resulted in a satisfied customer who praised our company for excellent customer service. Now on the flip side, youre right. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. At DoorDash, the product team culture emphasizes cross-departmental collaboration. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. This is what I mean by skills. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. Obviously, if you have more time to deliver something less perishable. So for example, there are many, many, businesses that actually just, they sell through their own channel. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. What was going through your mind when you said that to your teacher? Youre listening to View From The Top, the podcast. Then, I brainstorm and propose different options to resolve the issue. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Mr. Xu said the challenges were par for the course. It was mostly not pretty, and it was laced with magical thinking. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Product managers can expect to work . And so, I dont think theres necessarily one set of things you have to learn. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. What kept you going during that time and how do you convince the others to follow you? All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. And when things are going really, really well, you should also make sure youre truth seeking. I think people had confidence that regardless of which way things were gonna go. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Well, again, crawl, walk, run, as I like to say. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Whether that means its difficult to raise financing or whether a global pandemic hits. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Soon, a new group Wall Street investors will pick a side. Doordash does a great job of staying a step ahead of the curve. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Ive never worked a day in finance before in much of my life. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. And you dont tend to just do that overnight. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. These are not necessarily skills I had. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. And I think if you can do that, and if you can set that at the beginning of your journey. Click here. And so, I think the second best thing when you dont have full control is that you plan for the variance. I think, I forget who studied this, maybe Im gonna blank on the author. 10 frequent non-technical questions at DoorDash: Tell me about yourself What is DoorDash? Macro-Finance, Initiative on Business and Environmental Sustainability, Stanford Latino Entrepreneurship Initiative, Stanford Innovation and Entrepreneurship Certificate, Bozoma Saint John on Showcasing Yourself and the World, Tristan Walker, MBA 10,Values Are Universal, Dara Treseder, MBA 14: If You Stand For Everything, You Stand For Nothing, Overview of Center for Entrepreneurial Studies, Overview of Certificate & Award Recipients, Public Policy Lab: Homelessness in California, Overview of Real-Time Analysis and Investment Lab, Overview of Facilitation Training Program, Overview of the Impact Design Immersion Fellowship, Stanford Impact Founder Fellowships and Prizes, Personal Information, Activities & Awards, Overview of Operations, Information & Technology, Driving Innovation and New Ventures in Established Organizations for Teams, Harnessing Data and Tech for Ocean Health, Junior Faculty Workshop on Financial Regulation and Banking, Quantitative Marketing PhD Alumni Conference, Theory and Inference in Accounting Research, Overview of Centers & Research Initiatives, Overview of Corporate Governance Research Initiative, Overview of Corporations and Society Initiative, Overview of Policy and Innovation Initiative, Overview of Stanford Latino Entrepreneurship Initiative, Overview of Value Chain Innovation Initiative, Alison Elliott Exceptional Achievement Award, John W. Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. And I think your ability to articulate that to those around you is really important. For now, DoorDash is focused on making the food part work. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. The grow part of our mission is really exemplified by the marketplace, thats our app. We experienced strong delivery sales out of the gate.. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. I think we have maybe 30 seconds left. Armed with that funding, the company began spending to grow. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Interview question for Senior Manager.1. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. ago. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Critical Thinking for Better Judgment and Decision-Making . 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